Lacking Chutzpah

Are organizations hindering their performance by hiring people that are lacking the Chutzpah to keep up?

Great and Always Better: A Commitment to Continuous Improvement

Netflix’s dedication to continuous improvement is another enduring theme.

“We often say Netflix sucks today compared to where we can be tomorrow.”

This sentiment underscores a relentless pursuit of excellence and a commitment to evolving with the times.

The Netflix Culture Memo encourages self-awareness and resilience, urging employees to strive for constant enhancement. This philosophy of perpetual betterment has been a cornerstone of Netflix’s success.

The intersection of candor and a relentless pursuit of performance isn’t for everyone—and that’s by design. By owning and proactively sharing their ways of working (selflessness, candor, being performance-driven), Netflix allows future employees to opt in or out based on self-alignment with a transparently stated working model and clear expectations.

In today’s current business climate, where calls for meritocracy are being celebrated as novel working models, Netflix’s clarity and context on fostering an innovative and dynamic workplace culture show it continues to drive the conversation on culture.

These principles must be embedded and reflected in daily operations to truly shape and steer Netflix’s future. Employees must clearly understand the alignment between cultural values and business/people practices (and rewards).

That’s where the partnership between strategic HR and business operations come into play. Manifestos without actions are words—empty without impact.

Reference

Schmitz, L. Netflix has released a revamped version of its famous 2009 memo on culture. Fast Company. 2024. https://www.fastcompany.com/91146182/netflix-revamped-2009-memo-on-culture